Experience the Winning Culture at The Quarterback!

FAQ

How can I place an order?

Placing an order is simple! Just browse our collection, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping information, and complete your payment. You'll receive a confirmation email shortly after your order is placed!

What types of products do you offer?

At The Quarterback, we provide a curated selection of innovative lifestyle products. Our offerings include items such as the AirBolt Pro wireless tyre inflator, designed for effortless vehicle maintenance, and the AthletiTune Pro headband, which combines comfort with superior sound quality for both sports and relaxation.

 

How can I ensure the best performance from my products?

To maximize the performance of our products, it is essential to follow the manufacturer's instructions provided with each item. Regular maintenance, such as checking battery levels and ensuring proper usage, can significantly enhance the longevity and functionality of your purchases.

What is your shipping policy?

We’re committed to delivering your items quickly and securely! Orders are typically processed within 1-2 business days. Domestic orders usually arrive within 3-7 business days, while international orders may take 7-21 business days, depending on your location. Plus, enjoy free standard shipping on U.S. orders over $50!

What is your return policy?

Your satisfaction is our priority! We offer a 30-day return policy, allowing you to return items in their original condition for a refund. If you need to initiate a return, simply contact us at 2lalafir@gmail.com for assistance. We want to ensure you have a seamless experience!

How can I track my order?

Once your order ships, we’ll send you a confirmation email with a tracking number. This way, you can follow your package’s journey right to your doorstep! We believe in keeping you informed every step of the way.

What should I do if my package is lost or delayed?

If your package seems lost or is delayed, don’t worry! Please reach out to us at 2lalafir@gmail.com, and we’ll do our best to resolve the issue and keep you updated. We’re here to help you every step of the way!

Do you offer exchanges?

Yes, we do! The fastest way to get the item you want is to return the original item and place a new order for the desired product. If you have any questions about the exchange process, feel free to contact us!

How can I contact customer support?

We’re here for you! You can reach our customer support team by emailing us at 2lalafir@gmail.com or by calling us at +972 0552930652 at any time. We’re passionate about providing you with the best service possible!

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific product, don’t hesitate to reach out to us for clarification!

Thank you for choosing The Quarterback! We’re excited to be a part of your journey and can’t wait to serve you!